Refunds and returns
How rejections, wallet refunds and disputes are handled.
Rejected order
When a debited order is definitively rejected, its amount is credited back to the customer wallet once. The refund appears in the account statements.
Refund method
An order refund is made to the UnlockRapide wallet in the account currency. It does not automatically return funds to the payment method previously used to top up the wallet.
Pending or successful orders
An order that is processing, uncertain at the provider or already delivered is not refunded automatically. Support checks the situation before any decision to prevent duplicate processing or an unjustified refund.
Incorrect information
A result that cannot be completed because the customer submitted an incorrect IMEI, serial number, email address or other value may not qualify for a refund.
Returns
Because the services are digital, no physical return applies. Any dispute must be sent to support with the order reference.
When a debited order is definitively rejected, its amount is credited back to the customer wallet once. The refund appears in the account statements.
Refund method
An order refund is made to the UnlockRapide wallet in the account currency. It does not automatically return funds to the payment method previously used to top up the wallet.
Pending or successful orders
An order that is processing, uncertain at the provider or already delivered is not refunded automatically. Support checks the situation before any decision to prevent duplicate processing or an unjustified refund.
Incorrect information
A result that cannot be completed because the customer submitted an incorrect IMEI, serial number, email address or other value may not qualify for a refund.
Returns
Because the services are digital, no physical return applies. Any dispute must be sent to support with the order reference.