Cancellation policy
When a digital order may still be stopped or must continue processing.
Before ordering
Customers must check the selected service and all submitted information before confirming.
After confirmation
An order may be sent to the provider immediately. Customers therefore cannot cancel it themselves after confirmation. A request sent promptly to support will be reviewed, but cancellation cannot be guaranteed once processing has started.
Verified decision
Only an administrator may cancel an order after checking its local and provider status. An order that has already been completed or delivered cannot be cancelled as though it had not started.
Customers must check the selected service and all submitted information before confirming.
After confirmation
An order may be sent to the provider immediately. Customers therefore cannot cancel it themselves after confirmation. A request sent promptly to support will be reviewed, but cancellation cannot be guaranteed once processing has started.
Verified decision
Only an administrator may cancel an order after checking its local and provider status. An order that has already been completed or delivered cannot be cancelled as though it had not started.